Terms & Conditions

Last Updated: August 2026

Please read these terms carefully before using Kanha Chikan House or placing an order.

Welcome to Kanha Chikan House (KCH). By accessing or using our website and purchasing our products, you agree to be bound by these Terms & Conditions.

1. About Kanha Chikan House

Kanha Chikan House is a clothing brand offering Lucknowi Chikankari and related fashion products through our website.

2. Use of Our Website

• Use the website only for shopping purposes.
• Provide accurate and complete information when placing an order.
• Do not misuse, damage, or attempt to interfere with the website.
• Do not reproduce, copy, distribute, or commercially use our website content without prior permission.
• Do not use our website for fraudulent or unauthorized activities.

We reserve the right to restrict or terminate access to the website if we believe these Terms have been violated.

3. Products & Product Information

We make reasonable efforts to ensure product descriptions, images, prices, colours, sizes, and other information displayed on our website are accurate. Actual colours may vary slightly depending on your device or screen settings. Chikankari products may contain minor variations in embroidery, stitching, texture, or finishing due to their handcrafted nature. Product availability may change without prior notice.

4. Product Prices

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated. KCH reserves the right to change product prices at any time without prior notice. Price changes will not affect an order already successfully confirmed, except where an obvious pricing or technical error has occurred.

5. Orders

When you place an order through our website, you are requesting to purchase the selected products. An order is considered accepted only after it has been successfully processed and confirmed by KCH.

We may cancel or refuse an order due to product unavailability, incorrect product or pricing information, suspected fraudulent or unauthorized transactions, technical errors, or inability to verify customer information. If an order is cancelled after payment has been received, any applicable refund will be processed according to our refund procedures.

6. Payments

Customers must provide valid and accurate payment information. Payment must be successfully received or authorized before an order can be processed. KCH is not responsible for payment failures caused by third-party payment providers, banks, technical issues, or incorrect information provided by the customer.

7. Order Cancellation

Customers may request cancellation subject to the conditions and time limits specified in our Cancellation Policy. Once an order has entered processing, packing, or shipping, cancellation may no longer be possible.

8. Shipping & Delivery

Orders are shipped and delivered according to the applicable Shipping & Delivery Policy. Delivery timelines may vary depending on delivery location, courier availability, weather conditions, public holidays, unexpected logistical delays, and other circumstances beyond our reasonable control.

9. Returns & Refunds

Returns, exchanges, and refunds are governed by our Returns & Refunds Policy. Customers should carefully review that policy before placing an order.

10. Damaged or Incorrect Products

If you receive a product that appears damaged, defective, or different from the product ordered, please contact KCH as soon as possible according to our Returns & Refunds Policy. We may request photographs, videos, order details, or other information to verify the issue.

11. Intellectual Property

All KCH website content, including our logo and branding, product photographs, website design, product descriptions, written content, graphics, videos, and marketing materials, is owned by or licensed to Kanha Chikan House unless otherwise stated. You may not copy, reproduce, modify, distribute, publish, sell, or commercially use our content without prior written permission.

12. User Information & Privacy

When you place an order or use certain features of our website, you may be required to provide personal information such as your name, contact details, billing information, and delivery address. Your information is handled according to our Privacy Policy.

13. Third-Party Services

Our website may use third-party services such as payment gateways, courier services, analytics tools, hosting providers, or other service providers. These third parties may have their own terms and policies. KCH is not responsible for the independent practices, availability, or policies of third-party services.

14. Website Availability

We aim to keep the KCH website available and functioning properly, but we do not guarantee that it will always be available without interruption, free from technical errors or harmful components, or completely accurate or up to date. Temporary interruptions may occur due to maintenance, technical problems, hosting issues, or circumstances beyond our control.

15. Limitation of Liability

To the extent permitted by applicable law, KCH will not be responsible for losses or damages resulting from circumstances beyond our reasonable control, including technical failures, third-party service interruptions, courier delays, or other unforeseen events. Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

16. Changes to These Terms

KCH may update or modify these Terms & Conditions from time to time. Any updated version will be published on this page with a revised “Last Updated” date. Continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions.

17. Related Policies

• Shipping & Delivery Policy
• Returns & Refunds Policy
• Cancellation Policy
• Privacy Policy

18. Contact Us

If you have questions regarding these Terms & Conditions, orders, products, or our policies, please contact Kanha Chikan House through our Contact Us page.

Thank You for Choosing KCH

Crafted with the elegance of Lucknowi Chikankari.